You can book an appointment by:
Attending the practice in person between 8am and 6pm, Monday to Friday.
Telephone - Please ring (01205) 365881. An automated message will greet you asking you to select an option.
Select Option 1 to use the autoattendant booking system (This is called Patient Partner - see below)
Select Option 2 to speak to the reception staff. Please do not telephone before 8.15am as the telephone system will divert you to an automated message.
Select Option 3 to speak to the medical secretaries. The secretaries deal with hospital referrals. They DO NOT book routine GP appointments.
Select Option 4 to speak to the Surgical Centre administration staff
Patient Partner - This is an automated 24 hours telephone booking service. Please ring (01205) 365881 and select option 1. You must be using the telepone/mobile that is registered on the practice computer systems as 'Preferred number'.
On-Line Booking- this service is available for patient’s age 16 years and over. To gain access to this service you must present to the reception desk with identification (ID). After verifying your ID we will be able to issue you with a unique password. You will then be able to book an appointment via your computer.
Routine appointments cannot be made after 6.00pm so please ensure you contact the surgery earlier in the day.
Routine appointments for nurses can be made in advance.
Many appointments are lost because many patients fail to attend. If you can not attend plase call and let us know so we can cancel your appointment and offer it to someone else.
Consultations with the doctors or nurses are by appointment; this helps to reduce waiting times. However, emergencies and unforeseen long consultations mean that the doctor and nurses cannot always keep to the time you have been given. The clinical staff do try to keep to time and we apologise in advance if you have to wait longer than expected. Obviously, patients may be taken ill suddenly and will always be seen that day if it is felt necessary, although it may not be by their usual doctor.