Repeat Prescriptions

The quickest and easiest way to order your medication is through the NHS APP. You can also  access online medical services from our practice via SystmOnline which includes ordering repeat prescriptions. You can find links to these services on the right of this page.

If you wish to take advantage of these online services, please complete our sign up form also on the right of this page and bring it to the surgery with some form of photo ID and you will be provided with your log in details. 

Methods of ordering your repeat prescription include:

  • When you receive your prescription you will have an additional list of current repeat medication attached to the right hand side of your prescription. Please tick each box of the medication you wish to re-order. Please only tick the boxes of the medication that you need. You can either bring the repeat prescription to the Medical Centre and give it to one of the receptionists or put it in the white repeat prescription drop off box located just inside the entrance of the practice or post it to the practice.
  • Telephoning the prescription line by calling the main practice number 01205 365881 and selecting option 4 and leaving a message on the answer phone. The prescription line is available 24hrs a day. 
  • On-line - This service is available to those patients signed up for online services - If you wish to take advantage of these online services, please complete our sign up form also on the right of this page and bring it to the surgery with some form of photo ID and you will be provided with your log in details. 
  • Completing a Repeat Prescription form which are located by the front door of the practice. There is a white drop off post box next to the repeat prescription forms.

Acute (Non-Repeat) Prescriptions

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your doctor again.

How to Obtain Your Medicines

Your prescription will be sent electronically directly to your nominated pharmacy. This format means that you no longer get a print out prescription and that your medication will go directly to a pharmacy that you nominate. This will save you time by no longer needing to visit your doctors practice to collect the print-out and then need to go to the pharmacy to collect the medication. If you are set up for SMS Text Messages, we can send you a copy of the prescription barcode, which can be given to the pharmacist to help locate your prescription.  Prescriptions will be ready for collection 48 hrs after the request has been received on weekdays, however where a request extends over the weekend, your prescription will take 72hrs.

My medications are on Repeat - does that mean they automatically get sent every month to the pharmacy?

No - If your medications are on Repeat, this means the doctor has pre-authorised you to have these for a 12 month period before needing re-authorisation, this does not mean that the prescription is automatically send to the pharmacy. You can request release of the prescription by contacting us on one of the methods listed above. Once your pre-authorised amount has run out you will need to book a medication review with one of our Clinical Pharmacists to review your medications for a further 12 months. 

"I would like a prescription sending to a different pharmacy but don't want to change my regular pharmacy"

We can issue a prescription to a 'one off' pharmacy nomination, this will not effect your regular nomination. Please ensure you let the clinician know when speaking to them.